Need to order your repeat prescription?
You can order using any of these ways:
- Online: by using your Patient Access or NHS App.
- In writing: Hand your request to our reception staff. You must include your name, address and date of birth. If you have a nominated or chosen pharmacy your prescription will be sent there.
- By post: Make sure you enclose an envelope with a stamp if you want it posted back to you. If you have a nominated or chosen pharmacy we will send your prescription there.
- Via pharmacy: some local pharmacies will accept your request via telephone. They will then forward it to the practice on your behalf. Contact the pharmacy of your choice to check if they offer this service.
- By email: croft.prescription@nhs.net. If you have a nominated or chosen pharmacy we will send your prescription there.
- By telephone: requests will only be taken for elderly and housebound patients, call 01902 600900 After 11.00am. If you have a nominated or chosen pharmacy we will send your prescription there.
When can I pick up my prescription?
If you have not nominated a pharmacy, you can pick up your prescription from the surgery at any time during opening hours.
Please allow 48 hours for us to process your prescription. Remember to take weekends and bank holidays into account.
Please note the following points:
Need a prescription urgently?
- Emergency prescriptions can be asked for by contacting the practice (see our contact page). The staff will tell you when to pick up the prescription
Have you nominated or chosen a pharmacy or chemist to have your prescriptions sent to?
- If you have a nominated or chosen pharmacy we will send your prescription there.
Can't get to your usual pharmacy/chemist?
- If you are not able to pick up your prescription from your usual chemist, let the surgery know so they won't send the prescription to the wrong pharmacy
Lost your prescription?
- Lost prescriptions can only be replaced with the Doctor's permission or authorisation. If you have a chosen or nominated pharmacy/chemist, your prescription will be sent there
Need medication not on your prescription?
- Contact the surgery to book an appointment to see a doctor
Nominating a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- Online, on the app or website where you order repeat prescriptions
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Find a pharmacy
Medication Review Request
If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.
The practice pharmacists is available for queries and medication reviews.
Please contact the practice on 01902 600900 to book an appointment.
Questions about your prescription
Contact the surgery if you have questions about your medicine or your prescription.
Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.
Find a pharmacy
NHS Medicines A to Z
Prescription charges
Find out more about prescription charges on nhs.uk.
About pharmacists
As qualified healthcare professionals, they can offer advice on minor illnesses such as:
- Coughs
- Colds
- Sore throats
- Tummy trouble
- Aches and pains
They can also advise on medicine that you can buy without a prescription.
Find a pharmacy
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues without being overheard.
Minor Illnesses
NHS England has made changes to the types of medicines available on prescription for minor illnesses.
The video below, explains why this change is needed. You can help the NHS by self caring and buying certain items over the counter.
Guidance on conditions for which over the counter items should not routinely be prescribed in primary care
www.facebook.com/BhamLocalTV/videos/496259567813353
Watch a short video on Youtube where a pharmacist explains the changes to medicines available on NHS prescription.