Have you any compliments? Comments/suggestions? Concerns? Complaints? We want to hear about them
We aim to provide patients with the best care we can. If you have any compliments, comments/suggestions, concerns or complaints about our service, we want to hear about it.
We would encourage you to write to the surgery and we will direct your query to the correct team member:
Complaints/Compliments Co-ordinator: Helen Cupitt
Croft Surgery, Willenhall Medical Centre, Gomer Street, Willenhall, WV13 2DR
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any comments and suggestions to make please feel free to use the suggestion box based in the main waiting room.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standard and you will not be treated any differently because you have complained. We will endeavour to put right anything that has gone wrong.
If you don’t wish to complain direct to the practice then the route in the first instance should be NHS England. If you are not happy with their response from NHS England then the next step is to contact the Ombudsman
Alternatively you have the right to approach:
NHS England, PO BOX 16738
Redditch
B97 9PT
Patient Contact number: 0300 311 2233
Email: England.contactus@nhs.net
Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website www.ombudsman.org.uk
NHS UK for complaints to other NHS organisations
Website www.nhs.uk/nhsengland/complaints